SIS Customer Service
SIS Customer Service

Customer Service

A team of perioperative experts dedicated to your success.

When you select SIS as your surgery solution provider, you are choosing an experienced team with a strong, consistent record of delivering results. We take a personal approach to every service we offer – from installing and configuring your system, to training your staff, to providing ongoing support and resources, and responding to any suggestions you may have to help us better serve you.

Support

Industry leading service for industry leading surgery providers.

SIS Customer Support professionals are not only experts in the SIS solution suite, they also know the surgery environment. This allows them to find the best solution for your specific problem and resolve issues quickly.
Access Anytime, Anywhere
Access Anytime, Anywhere
  • Phone-based support from our team of experts.
  • Submit support tickets and check support request status, notes, comments, and more, 24/7/365.
  • Online access to the SIS knowledgebase and help documentation.
Ongoing Training
Ongoing Training
  • Convenient weekly webinars.
  • Onsite and remote training options.
  • Access to the SIS Academy virtual classroom training program.
Stay Connected
Stay Connected
  • With over 2,900 clients, SIS has the largest surgery specific professional network.
  • Access to our online Client Communities.
  • Dedicated team focused on your success and satisfaction with SIS.

SIS Implementation

Proven implementation success based on over 20 years of experience dedicated to perioperative IT.

Our 100% perioperative-focused team delivers a proven implementation methodology with shorter time frames, expert project management, and early and on-going delivery of content to help improve your implementation’s success.
  • Expert Project Management guidance keeps your project on track.
  • Implementation processes developed by working with over 2,900 clients.
  • Quick implementation times get you up and running sooner.
Success Planning & Kickoff
Success Planning & Kickoff
Installation
Installation
Facility Assessment
Facility Assessment
Solution Configuration
Solution Configuration
Client Enablement
Client Enablement

SIS Advisory Services

SIS Analytics Perioperative Performance Program

SIS Analytics Perioperative Performance Program

Make sure you are capitalizing on your insights.
Tailored to your hospital and goals, analytics consultants focus on your account, proactively analyze your data to identify opportunities for improvement, and present findings in a monthly scorecard and an annual summary.
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ASC Advisory Services

ASC Advisory Services

Streamline operations. Increase revenue. Ensure compliance.
Seasoned ASC experts will assess your facility's unique environment to identify growth opportunities, educate staff on best practices and recommend strategies to address current and potential problem areas.
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SourceMed has joined AmkaiSolutions as a part of Surgical Information Systems

See what the new SIS can do for you.
Learn More